HCG Product Website - Password Reset

Password Reset Instructions

If you need to reset your password, please follow the steps below:

1. Go to the HCG Products Login Page
2. Click “Forgot Password”
3. A new tab will open, taking you to the Web Transfer Client Reset Password screen
4. Enter your username and email address associated with your account
5. Check your inbox for an email from Milliman Secure FTP (secureftpadmin@milliman.com) and follow the link to reset your password

Important:

• The password reset link will expire 30 minutes after it is sent
• If you don’t see the email, please check your spam or junk folder

Account Access Notes

For security purposes:

• Accounts are automatically locked after 180 days of inactivity
• Accounts are also locked after five unsuccessful login attempts

To avoid interruptions, we recommend logging in periodically.

If your account is locked, or if we do not have the correct email address on file, you will not receive the reset email.

Need Help?

If you’re unable to reset your password or access your account, please contact us by submitting a ticket via the Milliman Health Support Portal or by emailing HCG_Client_Support@milliman.com.